Anson Financial Services Pty Ltd with ABN 13 150 369 412, trading as “Anson Financial Services”, provides mortgage broking services to consumers in and outside of Australia. We adhere to the Privacy Act 1988 (cth), including the Australian privacy Principles (APPs) in our day to day business.
In this policy, “Anson”, “we”, “us” or “our” means Anson Financial Services Pty Ltd.
We collect personal information when you engage with us, either through contacting us, using our products or services, visiting our website or other technological platforms. Remember, when reaching out to us online, we cannot guarantee that your information has not been intercepted by someone else before reaching us.
‘Personal information’ would include information about your identity, financial information, employment history, qualifications, as well as details of your interactions with us. Samples of personal information would be your name, address, date of birth, gender, marital status, tax reference number, residency status, etc. Some personal information may include sensitive information, including health information and any declared vulnerability you may have. If we need these types of sensitive information, we will ask for your consent.
We may also ask to record phone calls for quality and training purposes. If you do not wish for your call to be recorded, you may opt to do so by letting us know at the time of the call. As much as we are able, we will collect your personal information directly from you. However, we may engage with other people or organizations to obtain some information about you. For example, we may contact your employer to verify your employment details. If you proceed with our services in applying for credit, we may also ask a credit reporting body for your credit report.
We collect your personal information to assist you in obtaining a credit product. If you choose not to supply us with the necessary information, our ability to assist you may be limited. We use your information to do the following:
From time to time, we may contact you with information about products from either Anson Financial Services or our industry affiliates that we believe may interest you. We may use the following means to reach you:
To assist you in your credit requirements, we have partnered with other organizations who help provide and support the services we offer. These third parties include:
Aside from these, we might also occasionally share your information with other contractors and groups like marketers, advisors, data storage and payment service providers, and only on a need-to-know basis. To find out how other groups use your information from our website, see their privacy policies. It is possible that these groups store some of your information overseas under different information privacy laws and disclosure obligations to Australia. If these groups ever breach Australian privacy laws, they will not be accountable in Australia, and you will not have any remedy available under Australian laws like the Privacy Act.
We may hold or process your information overseas, including service providers or third parties who store data or operate outside Australia
We strive to maintain the accuracy of our data. If there have been changes to your personal information, we would greatly appreciate keeping us updated so we can maintain the integrity of our records.
The data we hold about you is yours to access and correct. You may ask us for a copy of your information or advise alterations to that information by contacting us at: firstname.lastname@example.org
Information which is easily accessible will be provided to you free of charge. Kindly give us 5 working days to process this request. However, information which is more difficult to access may have a fee associated with the request. Such fees may be due to complicated retrieval procedures, photocopying costs or other expenses. This will be advised to you and we shall require your payment and consent prior to undertaking the retrieval request. These will be specified in the quote and invoice that we will forward to you. The process of compiling and/or correcting your personal information may take us up to 30 working days. If we need a longer time to complete your request, we will advise you about it beforehand.
In certain cases, we may refuse to provide you with access to certain information. Should this happen, we will write to you a letter explaining our decision. Also, if we receive a request for correction of personal information that we deem to be correct, we will write to let you know why.
We shall endeavor to address your complaint as soon as possible and give you a final response within 45 days. If we cannot meet this deadline, we will contact you to work out a new timeframe for resolving the complaint.
If you are unsatisfied with how we managed your complaint, or if your complaint is how we handled your personal information, you may contact the Office of the Australian Information Commissioner (OAIC) through the following channels:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Phone 1300 363 992
Or visit oaic.gov.auAnsonAnson Financial Services